Campus
Südbahnhof
Heilbronn

Rent now!

Rent now!

Campus
Südbahnhof
Heilbronn

Rent now!

Campus
Südbahnhof
Heilbronn

Rent now!

Campus
Südbahnhof
Heilbronn

Rent now!

FAQ

Apartments

  • What's the interior of the apartments? Apartments

    • Bed sizes:
      120 x 200 cm slatted frame, mattress, bed base
    • Closet
    • Wardrobe
    • Table with 2 chairs
    • Desk with chair and roll container
    • Shelves and storage compartments
    • Kitchen with stove (2 x ceramic hob with Ø 14,5 cm and Ø 18 cm, mostly with oven, partly with microwave), circulating air extractor hood, sink, refrigerator with 3-star freezer compartment
    • Bathroom with shower, toilet, sink and storage facilities
    • Partly with terrace/balcony/roof terrace
    • Textile exterior blinds (north, south and west apartments), Venetian blinds (east apartments)
    • Underfloor heating
    • Ceiling lamps
    • Smoke alarm
    • Telecommunications connections for Internet and TV
    • Partly with sofa and coffee table

    Smarthome (apartments on the 5th floor):

    • Control of underfloor heating, electric shutters, lighting... You can find more information here

    Not included in the apartments:

    • TV, PC, dishes, bedding, balcony furniture, storage room/basement, curtain rods and curtains.

    Notes:

    • Furniture is permanently installed and may not be removed.
    • Wheelchair accessible apartments are available.
  • What do I have to bring with me? Apartments

    You will need cutlery, cooking pots and other necessary kitchen utensils. Further, you have to bring your bedding, bathroom utensils and all your personal belongings with you.

  • Am I allowed to decorate/change the apartment? Apartments

    We have sophisticatedly designed and furnished the apartments. Therefore, you cannot remove any furniture or add any furniture (except balcony furniture). In order not to damage the apartments we do not allow attachments of any kind - no nails, dowels, power strips etc. and no picture frames, posters, etc. on walls and doors.

  • Which types of apartments are offered? Apartments

    You can choose between five types of apartments:

    • Apartment 'Comfort':
      one-room apartment (22-25 m²) 
       
    • Apartment 'Comfort L':
      one-room apartment (25-33 m²) 
       
    • Apartment 'Comfort XL':
      one-room apartment (43 m²) 
       
    • Apartment 'Double':
      three-room apartment (55 m²) 
       
    • Apartment 'Penthouse':
      one-room apartment (19 m²)
  • Is it allowed to keep pets? Apartments

    No. The keeping of pets of any kind is generally not permitted because of hygienic reasons and to show consideration for people with allergies.

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Parking spaces

  • How can I reserve a parking space? Stellplätze

    After you have registered on our website you can choose a parking space and request the rental contract.

  • Which documents do I need to reserve a parking space? Stellplätze

    You need a fully completed rental agreement.

  • Am I allowed to reserve a parking space without an apartment reservation? Stellplätze

    Please email the rental team to inquire about any availability.

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Community areas

  • How is the apartment complex equipped and where can I find the common areas? Apartmentanlage

    4th upper floor

    • Lounge

    3rd upper floor

    • Fitness room
    • Laundromat

    General

    • Parking spaces
    • Bicycle parking spaces
    • Elevator in the building
  • Can I use the common areas at any time? Apartmentanlage

    You can read about the times of use for the common areas in the house rules. Furthermore, the opening hours are posted directly in the respective rooms. 

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Viewing Appointment

  • Is it possible to visit an apartment? Besichtigungen

    After registering online, you can book a viewing appointment of your choice in the categroy "viewing calendar".

  • What do you show me during the viewing appointment? Besichtigungen

    We would be pleased to show you our apartment complex and the common areas, depending on availability also an apartment. 

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Tenancy

  • How long can I rent an apartment? Mietverhältnis

    The rental contract is for an indefinite period. The use of the apartment is for an indefinite period, usually for one year, but no longer than the duration of the studies. 

  • What happens after the reservation? Mietverhältnis

    After successful verification, we will send you a rental agreement for download. Now you send the rental agreement by mail to i Live Immobilienverwaltung GmbH, which checks the contract and confirms it. Prerequisite: all documents are submitted on time and complete.

  • When is a lease achieved? Mietverhältnis

    Please send the signed contract with all required documents to i Live Immobilienverwaltung GmbH within five days. Incomplete documents cannot be processed.

    Requesting the tenancy agreement does not constitute a tenancy. The submission of the documents to the property management company merely constitutes an application for the apartment in question. After checking, the property management reserves the right to refuse without giving reasons. The documents will be professionally destroyed, disposed of and not passed on to third parties.

    As soon as you have received a confirmed rental agreement, you are a tenant.

  • Is it possible to disconfirm the tenancy? Mietverhältnis

    Yes, you have got a 14 day long right of withdrawal after your contract closing.

  • What documents do I need to conclude a contract? Mietverhältnis

    Student/interns as part of a degree program:

    • Fully completed rental agreement
    • Certificate of enrollment, if applicable, letter of admission
    • Copy of the internship contract, if applicable
    • Copy of identity card, if applicable, passport / residence permit
    • Proof of personal liability insurance (to be submitted on the day of move-in at the latest)

    Trainee:

    • Fully completed rental agreement
    • Copy of the training contract
    • Copy of identity card, if necessary, passport / residence permit
    • Proof of personal liability insurance (to be submitted on the day of move-in at the latest)
  • Do I need a bank account? Mietverhältnis

    Yes, you need a SEPA-capable bank account. Your bank must participate in the Europe-wide SEPA Direct Debit Scheme.

  • Who is allowed to rent an apartment? Mietverhältnis

    Students, interns, trainees

  • Can I become a tenant even though I am still a minor (under 18 years old)? Mietverhältnis

    No, our community manager is not able/allowed to supervise you.

  • How many people are allowed to live in one apartment? Stellplätze

    Our apartments are designed for one person. Therefore, they are rented only to single persons.

    Exception: The apartment "Double" is a classic shared apartment with two bedrooms. Therefore, this type of apartment can be inhabited by two people.

  • What is the right way to report a damage/deficit? Mietverhältnis

    Please do not hesitate to report the damage immediately via the app. Alternatively, you can send an email to the community manager.

  • Is it possible to sublet my apartment? Mietverhältnis

    Yes, but only if all the criteria of our occupancy concept are met. It also requires the express permission of the property management. If you have any questions about the procedure, please contact the leasing team.

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Costs / additional costs

  • What are "flat-rate additional charges"? Nebenkosten / Kosten

    With the flat-rate additional charges all your consumption costs are covered and paid. There is no additional individual billing.

  • Whats is included in the flat-rate additional charges? Nebenkosten / Kosten

    Included is: water, hot water, heating, electricity, caretaker, internet/wifi up to 25 mbit/s, TV connection, cleaning of the common areas etc.

    Hint: The radio and television contribution (formerly GEZ) is not included, as this is a personal contribution.  

  • What does the service fee contain? Nebenkosten / Kosten

    The inspection and recording of the condition of the apartments is associated with an increased effort due to their furnished condition (condition inspection and inspection at the beginning and end of the tenancy, coordination of takeover, acceptance and return dates). Against this background, the tenant pays a processing fee in the amount of 100 euros, which is paid in cash and receipted upon handover of the apartment.

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Registration / Reservation

  • Where and how can I register? Registrierung / Reservierung

    On our website under register.

  • My registration doesn't work - to whom should I turn to? Registrierung / Reservierung

    Firstly, please check if your confirmation mail accidentally ended up in your bulk mails. If not - write a short email to info@i-live-hn.de.

  • How can I apply for an apartment? Registrierung / Reservierung

    After you have registered on the website you have the possibility to reserve an apartment. First you will receive a form for self-disclosure, which will be checked by us. After successful verification we will send you the rental contract for your desired apartment. After that you send the contract back to us in time - we check the contract and confirm it. You will receive the detailed instructions on how to fill out the contract by email.

  • How can I reserve a parking position? Registrierung / Reservierung

    After you have registered on our website you can choose a space and request the rental contract.

  • Is it possible to cancel my reservation? Registrierung / Reservierung

    After logging in to our website you can cancel your reservation under "My i Live"

  • Is there any opportunity to rent later than at the currently offered rental start? Registrierung / Reservierung

    Yes, depending on availability. Please write us an email with your desired rental start date.

  • All apartments are already reserved - what can I do? Registrierung / Reservierung

    Please write a short email to info@i-live-hn.de. Reservations are non-binding and limited in time. Therefore, apartments can become available again.

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Internet / TV / i Live-App

  • What is the i Live-App for? Internet / TV / iLive App

    With the i Live app, you can get in touch directly with your neighbors, other residents or even with the property management. The app informs you about all important news around i Live and your location.

  • What connections are available in the apartments? Internet / TV / iLive App

    Internet (WIFI): up to 10 MBit/s – for free

    TV signal: IP-TV (You can find more information about IP-TV here)

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Payment

  • How high is the deposit? Zahlungen

    The deposit amounts to three month's rents (excluding the flat-rate additional charges).

  • How and when do I pay my deposit? Zahlungen

    In your rental agreement you will find the bank details for the transfer of your deposit. Payment needs to be received on the landlord's account at least one week before the apartment is handed over.
    The apartment can only be handed over if the deposit has been fully paid. 

  • Is it possible to settle the deposit with a bond insurance? Zahlungen

    No, you have to pay the deposit on your move-in day at the latest.

  • How and when do I pay my rent? Zahlungen

    The rent including flat-rate additional charges is always collected from your current account at the beginning of the month. 

  • Which payment methods can I choose? Zahlungen

    We only accept the SEPA Direct Debit Scheme. Only banks in the Eurozone (European currency) are eligible.

  • How and when do I pay my service fee? Zahlungen

    The processing fee must be paid in cash on the day of the apartment handover.

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Move-In

  • Which documents are needed at the day of the move-in? Einzug

    • identity card
    • if necessary, proof of insurance
  • When do I receive the "Wohnungsgeberbescheinigung" (landlord confirmation)? Einzug

    A landlord certificate will be given to you on the day of the apartment handover.

  • How many keys do I get? Einzug

    You will get two apartment keys and one for your mailbox.

  • On which day can I move in? Einzug

    On the day the rental starts. If this day is a Saturday, Sunday or public holiday, the apartment will be handed over on the following working day.

  • May I move in another day? Einzug

    After consultation with our community manager, another, later day may be possible.

  • Can I give someone power of attorney to conduct the handing over? Einzug

    Yes, provided that the deposit is received at least one week before the handover date. In addition, the processing fee must be paid in cash on the day of the apartment handover.

    In addition, the following documentation must be provided at the time of transfer:

    • Written power of attorney for transfer
    • Presentation of the identity card of the authorized representative
    • Copy of your identity card
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Termination

  • When can I cancel my rental contract? Kündigung

    You can cancel your rental contract on 28.02 and 31.08 every year with a notice of at least three months.

  • How do I cancel my apartment contract? Kündigung

    Please send the cancellation by mail to i Live Immobilienverwaltung GmbH. Please note that the cancellation must be signed in original!

    i Live Immobilienverwaltung GmbH
    Julius-Bausch-Straße 50
    73431 Aalen
    Germany

    We cannot accept a cancellation by email. 

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Moving out

  • On which day do I have to move out? Auszug

    On the day the rental ends. If this day is a Saturday, Sunday or public holiday, the apartment will be handed over on the previous working day.

  • What has to be done before the handing over? / What should the apartment look like? Apartments, Auszug

    The apartment needs to be returned in a clean condition in accordance with the contract. We will send you further information with the cancellation confirmation.

  • What is a "pre-inspection"? Auszug

    Before you move out, the community manager will come by to give you tips on how to prepare for your move out. This is important so that you don't get "stressed" with the renovation work on move-out day and the new tenant can relax and move into a nice, clean room.

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House rules

  • Where do I find the house rules? Hausordnung

    The house rules are part of your rental agreement. They are attached to the contract.

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Energy performance certificate

  • Where do I find the energy performance certificate? Energieausweis

    You can find the energy performance certificate here.

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i Live-Locations

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